SHIPPING AND RETURNS
How much does shipping cost?
We ship all orders over $50 for free anywhere in Australia and charge a $5 flat rate for orders under $50. Express Shipping is available for a flat fee of $10.
When will my orders be shipped?
Orders are typically shipped next business day, but there may be some delays at peak periods, especially during sale events. We will endeavour to keep you updated where possible. You will receive an email with your tracking information as soon as your order is shipped out.
We know how exciting it is waiting for a package of goodies to arrive, should you have any questions or need assistance tracking your parcel, we’re here to help! Send our Customer Happiness Team an email at email@example.com or send us a Facebook message at fb.com/wagglyclub.
How long will my delivery take?
Shipping can take anywhere from 2-7 business days for standard shipping, depending on where you are. Please be advised that delivery estimates are impacted by COVID-19 disruptions and extreme weather conditions.
All our parcels are sent from our Melbourne HQ.
What if my order doesn't arrive?
We work really closely with our courier partnersto give you an excellent experience, but sometimes parcels get delayed or go missing.
If your order hasn’t arrived please check your email account for a tracking email from us, which contains a link so you can see your order's shipping status. If it looks like there is a problem we recommend contacting our Customer Happiness teamand we will contact the courier on your behalf - just email firstname.lastname@example.org and we will be happy to help!
Can I get a refund if the item is damaged?
If your order arrives damaged, faulty, or if it was sent incorrectly, please send us an email at email@example.com and attach a photo of the item. We will initiate the refund process as soon as we hear from you.
How do I return a damaged /defective item?
We always do our best to deliver 100% happiness to you and your dogs, but if something arrives in less than perfect condition, send us an email at firstname.lastname@example.org explaining the situation and include photos. We will arrange a return shipping label. You have the option to get another one sent or receive a refund. Just let us know!