SHIPPING AND RETURNS
How much does shipping cost?
If you sign up for one of our monthly subscription boxes, shipping is free on all plans. Also, you’ll get free shipping in our online shop if you’re happy for your items to ship with your next box. All you have to do is use the code WAGGLYCLUBMEMBER.
If you are a non-subscription box customer, we ship all orders over $50 for free and charge a $5 flat rate for orders under $50. Express Shipping is available for a flat fee of $10.
When will my orders be shipped?
Orders are typically shipped within the next business day, but there may be some delays at peak periods, especially during sale events. We will endeavour to keep you as updated as possible, you will receive an email with your tracking information as soon as your order is shipped out.
We know how exciting it is waiting for a package of goodies to arrive, should you have any questions or you need assistance tracking your parcel, we’re here to help! Send our Customer Happiness Team an email at firstname.lastname@example.org or send us a Facebook message at fb.com/wagglyclub.
How long will my delivery take?
Shipping can take anywhere from 2-7 business days for standard shipping. You may also check with Australia Auspost (sending postcode 3078) to know the shipping times applicable to your address. Please be advised that delivery estimates are impacted by current state restrictions.
What if my order doesn't arrive?
We work really closely with our Australia Post to give you an excellent experience, but sometimes parcels get delayed or go missing.
If your order hasn’t arrived please check your email account for a tracking email from us, which contains a link so you can see your order’s shipping status. If it looks like there is a problem we recommend contacting the courier directly as this is usually the fastest. However, we are absolutely happy to do this for you if you prefer - just email email@example.com or live chat us and we can help.
Can I get a refund if the item is damaged?
If your order arrives damaged, faulty, or if it was sent incorrectly, please send us an email at firstname.lastname@example.org and attach a photo of the item. We will initiate the refund process as soon as we hear from you.
How do I return a damaged /defective item?
We always do our best to deliver 100% happiness to you and your dogs, but if something arrives in less than perfect condition, send us an email at email@example.com explaining the situation and include photos. We will then send you a return label you can print and use to send the item back to us. You have the option to get another one sent or a refund. Just let us know!