ABOUT WAGGLY CLUB

ABOUT WAGGLY CLUB

Waggly is a local Australian business with the sole goal of delivering joy and tail wags to dogs through the Waggly Shop and Waggly Club subscription boxes. We ship all-natural treats and high quality toys to our thousands of customers all across Australia. We road test and hand select each product that goes in a box, optimising for play, stimulation, and nutrition.

 

We believe that dogs aren’t just dogs, they’re family. We are on a mission to make the already awesome experience of owning a dog a little bit more fun and easy, and to set tails wagging across the country.

 

Read more about our pawesome subscriptions boxes here at Waggly Club!

WAGGLY CLUB SHOP

WAGGLY CLUB SHOP

Can I cancel or change my order?

As of right now, customers can’t edit or cancel orders online once it’s been processed (don’t worry, we’re working on it!). Feel free to contact us with complete details on any changes you’d like to make. We’ll do our best to accommodate your requests.

Can I change the delivery address?

If it’s for a recent order you just made, as long as it hasn’t been shipped yet, we can update your address for you. To update your shipping address on file, you can manage your shop account here or you can message us.

How do I check the status of my order?

You’ll receive an email confirmation with the tracking link as soon as your order is shipped. If you have any questions, simply ask us and we'll get back to you ASAP.

Can I add items to my order?

You will not be able to add items to your order if it has been processed already. Please leave a message for us here.

SHIPPING AND RETURNS

SHIPPING AND RETURNS

How much does shipping cost?

We ship all orders over $50 for free anywhere in Australia and charge a $5 flat rate for orders under $50. Express Shipping is available for a flat fee of $10.

When will my orders be shipped?

Orders are typically shipped next business day, but there may be some delays at peak periods, especially during sale events. We will endeavour to keep you updated where possible. You will receive an email with your tracking information as soon as your order is shipped out.

We know how exciting it is waiting for a package of goodies to arrive, should you have any questions or need assistance tracking your parcel, we’re here to help! Send our Customer Happiness Team a message here!

How long will my delivery take?

Shipping can take anywhere from 2-7 business days for standard shipping, depending on where you are. Please be advised that delivery estimates are impacted by COVID-19 disruptions and extreme weather conditions.

All our parcels are sent from our Melbourne HQ.

What if my order doesn't arrive?

We work really closely with our courier partnersto give you an excellent experience, but sometimes parcels get delayed or go missing.  

If your order hasn’t arrived please check your email account for a tracking email from us, which contains a link so you can see your order's shipping status. If it looks like there is a problem we recommend contacting our Customer Happiness teamand we will contact the courier on your behalf - just message us and we will be happy to help!

Can I get a refund if the item is damaged?

If your order arrives damaged, faulty, or if it was sent incorrectly, please message us and attach a photo of the item. We will initiate the refund process as soon as we hear from you.

How do I return a damaged /defective item?

We always do our best to deliver 100% happiness to you and your dogs, but if something arrives in less than perfect condition, simply message us explaining the situation and include photos. We will arrange a return shipping label. You have the option to get another one sent or receive a refund. Just let us know!

HAVE ANY QUESTIONS?
WOOF AWAY!

HAVE ANY QUESTIONS?
WOOF AWAY!

All of our customers are supported by our Customer Happiness team whose sole priority is to make sure you and your dog are happy with our products and service. So if your dog doesn’t love something let us know and we’ll make sure we make it right. Our dog-loving Happiness team would love to help you. There is no ask too small or big!

We'd love to hear from you. There are a few ways to get in touch. Please leave a message and our Customer Happiness Team will get in touch with you within 1 - 2 days.